Last Updated:
At Candlessyhandmad, we want you to be completely satisfied with your purchase of our hand-poured aromatic candles. If you are not satisfied with your purchase, we offer returns and exchanges in accordance with the terms outlined in this policy.
You have 14 days from the date of delivery to return any unused candles in their original condition. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require the following:
The following items cannot be returned:
To initiate a return, please contact us at info@candlessyhandmad.world or use our contact form. Please include your order number, the item(s) you wish to return, and the reason for the return. We will provide you with return instructions and a return authorization.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning a defective or damaged item, we will cover the return shipping costs. Please contact us to arrange the return of defective items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-14 business days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@candlessyhandmad.world and we will arrange the exchange.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at info@candlessyhandmad.world.
If you receive a damaged or defective candle, please contact us immediately with photos of the damage. We will work with you to resolve the issue, which may include replacement or full refund, including return shipping costs.
If you have any questions about our Return Policy, please contact us:
Candlessyhandmad
Unit 46, Baldoyle Industrial Estate
Dublin 13, D13 PC98, Ireland
Phone: +35318324473
Email: info@candlessyhandmad.world